The message "Cannot be used with this browser" appears

If you use the software outside the recommended environment, an error screen like the one shown in the image will be displayed. This is particularly common for customers using Internet Explorer. Please change your browser.

 

 

How to change your browser

①Open a browser in the recommended environment

Windows Example

1.Click "Type here to search" at the bottom of the screen and search for "Microsoft Edge"

2.Click on "Microsoft Edge" in the search results

②Right click on "Start survey" in the response request e-mail and select "Copy link address"

E-mail with picture

E-mail with no picture

③Right-click on the browser's search bar and select "Paste" to paste the response URL

If an error screen is displayed even after changing to the recommended browser

If the error screen is still displayed after changing to the recommended browser, the possible causes are as follows.

The URL of the error screen is pasted

Please paste the URL of the survey screen, not the URL displayed on the error screen. Please return to step ② for details.

Accessing in Microsoft Edge Internet Explorer mode.

Select "Close Microsoft Edge" to access the answer screen.

Your PC or tablet/smartphone has not been updated

Please update your system to the latest version from the following procedure and access it again.

Please refer to "Usage Environment" for the recommended environment for each system.

• If you are using Windows
  See "Update Windows" for more information.
• If you are using MacOS
  See "Update macOS on Mac" for more information.
• For IOS users
  See "Update your iPhone or iPad" for more information.