2025/3/13 Notice of Motivation Cloud Engagement System Failure

Issue Summary
A system failure occurred, potentially causing errors in all functions, including the answer screen of Motivation Cloud Engagement.

Occurrence Period
From 13:00 on 2025/3/13 – 16:43 on 2025/3/13

Details of the Issue
Errors occurred in all functions, including the answer screen of Motivation Cloud Engagement.

If no error screens or error messages were displayed, data from responses and operations performed during the affected period has been saved.

Affected Users
All users who encountered error screens or error messages while using Motivation Cloud Engagement during the affected period.

Cause
Increase in temporary load on the database

Status
Recovery Completed